At ACKPlus Solutions, we are committed to delivering the highest level of satisfaction to our clients. Our refund policy has been designed to ensure transparency and fairness in every situation. By engaging our services, you agree to abide by the terms outlined in this policy.

Scope of Refund Policy

This policy applies to all services provided by ACKPlus Solutions, including but not limited to:

• Web Development
• Mobile App Development
• UI/UX Design
• Backend Development
• Maintenance and Support
• Other IT services
• 
  

Eligibility for Refund

Refunds may be granted under the following circumstances:

1. Service Not Delivered: If a service has not been initiated or delivered within the agreed-upon timeline and the delay is due to our fault, a refund request may be submitted.
2. Non-Adherence to Agreed Scope: If the final deliverable does not match the agreed-upon scope outlined in the project proposal or contract, you may request a refund. This is subject to a thorough review by our team.
3. Cancellation by the Client:
4. For hourly projects, refunds will be processed for unused hours or work that has not yet started.
5. For fixed-cost projects, refunds will be issued for incomplete phases, based on the percentage of work completed and resources utilized.
6. Technical Issues: If technical issues caused by our services are unresolved despite repeated attempts to fix them, you may be eligible for a partial refund.

Non-Eligibility for Refund

Refunds will not be provided in the following cases:

1. Change of Mind: Once the work has commenced or been delivered, refunds cannot be granted due to a change of mind or revised project priorities.
2. Third-Party Delays: Refunds will not be issued if delays or disruptions are caused by third-party integrations, external service providers, or client-side actions.
3. Lack of Communication: If the client fails to provide timely approvals, feedback, or necessary inputs, leading to delays or project issues, refunds will not be granted
4. Completed Work: Refunds are not applicable for work that has been completed and approved by the client.
5. Force Majeure: Refunds will not be granted for delays or cancellations due to unforeseen events beyond our control, such as natural disasters, government actions, or technical infrastructure failures.

Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may escalate the matter by contacting chetan@ackplus.com. We will work with you to resolve the issue in a fair and timely manner.

Contact Us

If you have any questions or concerns about our refund policy, please contact us:

• Email: support@ackplus.com
• Phone: +91 800080078
• Address: B-215, B-216, Near Ayodhya Chowk, Rajkot, India